Arctic Fox
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Refund Policy

Refund Policy

Last updated: December 10, 2025

Thank you for purchasing from Arctic Fox.
We aim for every customer to be satisfied with the quality of our digital products.
This Refund Policy explains when refunds may be granted and how to request one.

1. Refund Window

Eligible purchases may be refunded within 14 days from the date of purchase.

If a product specifies a different refund period, the product page will clearly indicate it.

2. Eligibility for Refunds

A refund may be granted if any of the following apply:

• Product Quality Concerns

If the product does not meet your expectations for quality — for example, incomplete content, technical issues, or not matching what was described — you may request a refund.
Refund approval will follow a brief review to understand the issue and confirm that the product did not meet the expected quality standards.

• Technical Problems

You are unable to access, download, or use the product due to technical issues that we cannot resolve.

• Not as Described

The product materially differs from its description or from what was advertised.

3. Situations Where Refunds May Be Declined

Because digital goods are delivered instantly, refund requests may be declined if:

  • The refund window has expired
  • The product was downloaded or accessed excessively in a way suggesting misuse
  • The product functions as described and is of expected quality
  • A quality concern cannot be reproduced or verified
  • The request appears fraudulent or abusive

We always strive to be fair and consider each case individually.

4. How to Request a Refund

To request a refund, contact us at:

getsupport@indiestand.com

Please include:

  • Your order email
  • Order ID (if available)
  • A short explanation of the quality concern or issue

We will review your request and respond promptly.

5. Delivery or Access Issues

If you did not receive your download link or cannot access your purchase:

  • Check your spam or junk folder
  • If still missing, contact us and we will resend the files or restore access

These cases are handled immediately and do not count as refund requests.

6. Chargebacks

If you are considering a chargeback, please contact us first.
Most issues can be resolved quickly, and a chargeback may slow down the resolution process.

7. Contact

If you have questions about refunds or need help with your order, reach out anytime:

Arctic Fox
Email: getsupport@indiestand.com
Website: test3.yiotiskl.com